Managed Services
Comprehensive network management, monitoring, and support solutions to ensure optimal performance and reliability for your business.
Proactive Network Management Solutions
NewExGen's Managed Services provide comprehensive network management and support solutions that ensure your IT infrastructure operates at peak performance. Our team of experts monitors, maintains, and optimises your systems 24/7, allowing you to focus on your core business activities.
From network audits and FTTx management to operational support and preventive maintenance, our managed services are designed to enhance reliability, minimise downtime, and provide cost-effective IT management for businesses of all sizes across South Africa.
Proven track record with major telecommunications providers like Vodacom, MTN, and Liquid Telecom
Our Management Approach
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Monitor - Continuous 24/7 monitoring of your network infrastructure and systems
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Analyse - Proactive identification of potential issues before they impact your business
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Maintain - Regular maintenance and updates to ensure optimal performance
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Respond - Rapid response to incidents with defined SLAs and escalation procedures
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Optimise - Continuous improvement and optimisation of your IT infrastructure
Our Managed Services
Comprehensive managed services tailored to your business requirements
Network Monitoring & Management
24/7 monitoring and management of your network infrastructure to ensure optimal performance, security, and availability. Our team proactively identifies and resolves issues before they impact your business.
- Real-time performance monitoring
- Proactive issue resolution
- Network health reporting
FTTx Management
Comprehensive management of your Fibre-to-the-X (FTTx) infrastructure, including fibre optic networks, equipment, and services. We ensure reliable connectivity and optimal performance for your fibre network.
- Fibre network monitoring
- Performance optimisation
- Fault management
IT Support Services
Responsive technical support for your IT infrastructure, applications, and end-users. Our team provides timely resolution of issues, ensuring minimal disruption to your business operations.
- Help desk support
- Incident management
- Problem resolution
Preventive Maintenance
Regular maintenance activities to prevent issues before they occur. Our proactive approach includes system updates, patches, and health checks to ensure your infrastructure remains reliable and secure.
- Scheduled maintenance
- System updates and patches
- Health checks and audits
Network Security Management
Comprehensive security management for your network infrastructure. We implement and maintain security measures to protect your systems from threats, vulnerabilities, and unauthorised access.
- Threat monitoring and detection
- Security updates and patches
- Security policy enforcement
Backup & Disaster Recovery
Reliable backup and disaster recovery solutions to protect your critical data and ensure business continuity. Our services include regular backups, testing, and rapid recovery in case of data loss or system failure.
- Automated backup solutions
- Disaster recovery planning
- Business continuity support
Success Stories
See how our managed services have transformed businesses across South Africa
Liquid Telecom
Provided 24/7 field operation maintenance services, handling corrective, preventive, and scheduled maintenance. Our team managed trouble tickets via NGBS's FSM Tool, ensuring SLA and KPI compliance while conducting quality audits.
Network Monitoring, Maintenance, Support
99.9% uptime
Major Financial Institution
Implemented comprehensive managed services for a leading South African financial institution, including network monitoring, security management, and 24/7 support. Reduced network incidents by 65% and improved response times by 40%.
Security Management, IT Support, Monitoring
65% fewer incidents
Why Choose NewExGen for Managed Services
Our expertise and approach deliver tangible business benefits
24/7 Support
Round-the-clock monitoring and support to ensure your systems are always operational and issues are resolved promptly.
Cost Efficiency
Predictable monthly costs and reduced capital expenditure through our managed services model.
Expert Team
Access to skilled IT professionals with extensive experience in network management and support.
Focus on Core Business
Free up your internal resources to focus on strategic initiatives while we handle your IT infrastructure.
Ready to Optimise Your IT Infrastructure?
Contact our managed services experts today to discuss how we can help you achieve reliable, efficient, and secure IT operations.