Business Process Outsourcing
Streamline operations, reduce costs, and improve efficiency with our comprehensive BPO solutions tailored for South African businesses.
Transform Your Business Operations
NewExGen's Business Process Outsourcing (BPO) services help organizations optimize their operations, reduce costs, and focus on core business activities. We take on your non-core business processes, managing them with expertise and efficiency while you concentrate on strategic growth.
Our BPO solutions are tailored to meet the unique needs of South African businesses, with a deep understanding of local regulations, market conditions, and business practices. From back-office operations to customer service, we provide end-to-end process management with measurable results.
Average 30% cost reduction and 40% efficiency improvement for our clients
Our BPO Approach
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Assess - Comprehensive analysis of your current processes and identification of improvement opportunities
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Design - Development of optimized process workflows and transition plans
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Implement - Seamless transition of processes with minimal disruption to your business
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Manage - Ongoing process execution with strict adherence to SLAs and KPIs
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Optimize - Continuous improvement through data analysis and process refinement
Our BPO Services
Comprehensive business process outsourcing solutions tailored to your specific needs
Back Office Operations
Streamline your administrative and support functions with our back-office outsourcing services. We handle data entry, document processing, and administrative tasks with precision and efficiency.
- Data entry and management
- Document processing
- Administrative support
Finance & Accounting
Optimize your financial operations with our finance and accounting outsourcing services. From accounts payable and receivable to financial reporting, we ensure accuracy and compliance.
- Accounts payable/receivable
- Financial reporting
- Payroll processing
Human Resources
Enhance your HR operations with our comprehensive human resources outsourcing services. We handle recruitment, onboarding, employee administration, and compliance with South African labour laws.
- Recruitment and onboarding
- Employee administration
- Compliance management
Customer Support
Deliver exceptional customer experiences with our customer support outsourcing services. Our team provides professional, responsive support across multiple channels, enhancing customer satisfaction and loyalty.
- Multi-channel support
- Ticket management
- Customer satisfaction monitoring
Supply Chain Management
Optimize your supply chain operations with our comprehensive management services. From procurement and inventory management to logistics coordination, we ensure efficiency and cost-effectiveness.
- Procurement management
- Inventory optimization
- Logistics coordination
IT Support & Management
Enhance your IT capabilities with our technical support and management services. Our team provides help desk support, system administration, and IT infrastructure management to keep your technology running smoothly.
- Help desk support
- System administration
- Infrastructure management
Success Stories
See how our BPO services have transformed businesses across South Africa
Manufacturing Company
Implemented comprehensive back-office and supply chain management services for a leading South African manufacturer. Reduced operational costs by 35% and improved process efficiency by 40%, resulting in faster delivery times and enhanced customer satisfaction.
Back Office, Supply Chain
35% cost reduction
Retail Chain
Provided customer support and HR outsourcing services for a national retail chain with over 50 locations. Improved customer satisfaction scores by 25% and streamlined HR processes, reducing administrative time by 30% and ensuring compliance with South African labour laws.
Customer Support, HR
25% higher satisfaction
Why Choose NewExGen for BPO
Our expertise and approach deliver tangible business benefits
Cost Reduction
Significantly reduce operational costs through process optimization and economies of scale.
Improved Efficiency
Enhance operational efficiency through streamlined processes and specialized expertise.
Focus on Core Business
Free up resources to concentrate on strategic initiatives and core business activities.
Scalability
Easily scale operations up or down based on business needs without infrastructure concerns.
Ready to Transform Your Business Processes?
Contact our BPO experts today to discuss how we can help you optimize operations, reduce costs, and focus on your core business.